General FAQs
What size hampers are available?
There are three sized hampers: Small, Medium and Large. To find out more information on the size head to...
Where will my gift message appear?
Your message will be printed on a plain card, placed inside the hamper on top of the items
Can I include a personalized message with my gift?
Certainly! At the check out you have the choice to add a card with your desired words.
How do I know if the recipient will like the items in the hamper?
You are more than welcome to contact the team for advice, so that we can help you pick the right hamper.
Can I provide feedback or suggestions for future hamper selections?
Absolutely! At The Bespoke Hamper, we value our customers' input and are always looking to improve our offerings.
We welcome any feedback or suggestions you may have for future hamper selections. Whether it's a specific product you'd like to see included, a new theme you think would be popular, or any other ideas for enhancing our hampers, we would love to hear from you. You can reach out to us through our website's contact form or by emailing our customer service team directly. Your input is important to us, and we are committed to providing a personalized and exceptional experience for each of our customers.
Thank you for helping us make The Bespoke Hamper even better!
Delivery
What are the delivery options and costs?
Outline the available delivery options, estimated delivery times, and any associated costs.
Can I send a hamper internationally?
Unfortunately, we do not deliver our gifts to international addresses.
How can I track my order?
Explain how customers can track the status of their orders and whether they will receive tracking information.
How are your hampers packaged for delivery?
Each hamper will be packaged in eco-friendly honeycomb wrap, to help the planet and protect your hampers
Do you offer same-day delivery options?
We can offer same day delivery which will come at an extra cost, if you place the order before 12 PM
Can I schedule a specific delivery date for my hamper
Yes, we understand the importance of timing when it comes to gift-giving.
When placing your order, you have the option to select a specific delivery date for your hamper. Whether it's for a birthday, anniversary, or any other special occasion, we strive to ensure your gift arrives on the exact date you specify. Simply choose the desired delivery date during the checkout process, and we will take care of the rest, providing a seamless and timely delivery experience for both you and the recipient.
What happens if the recipient is not at home when a delivery is attempted?
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I need help with my delivery?
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Corporate
Do you offer corporate hampers?
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Can I order hampers in bulk for corporate events or parties
Yes, please ensure you order or contact the team in advance.
Purchasing
What occurs once I've made my purchase?
After placing your order, you'll promptly receive an order confirmation email from us. This email will outline the details of your selected hamper, the specified delivery address, the anticipated 'delivered by' date, and your personalized gift card message.
Our dedicated packing team will meticulously assemble your hamper along with the gift card before coordinating its dispatch.
As soon as our courier collects your hamper, you will be notified via email, including tracking details for your convenience.
Kindly ensure to check your spam or junk email folder, just in case our correspondence inadvertently lands there.
When can I expect to be notified about the dispatch of my hamper?
After our courier collects your hamper, you'll receive an email confirmation of the dispatch, along with a tracking link for your convenience.
Please be sure to check your Spam or Junk email folder in case the tracking email is routed there.
Could you assist me in selecting a hamper?
We're delighted to assist you in choosing the perfect hamper. Our knowledgeable customer service team is available and ready to help via email at Enquiries@thebespokehamper.com
What is your return or exchange policy?
Please head to our return and exchange policy.
Customer Support
Contact us
Our customer care team are here to help with any query you may have before, during and after purchase.
When your order has been picked, packed and despatched, you will receive an email with your order tracking details so you can monitor your hampers movements with the couriers every step of the way.
If you have any trouble locating your dispatch email, please check your junk/spam just to be sure!
Our usual office hours:
Monday - Friday, 8am - 6pm GMT
Saturday 9am - 3pm GMT
Please note Bank holidays may change our opening hours and delivery days.
If you require further assistance, please feel free to email us atEnquiries@thebespokehamper.com within our opening hours to speak to one of our advisors in the customer care team.
